Grievance redressal mechanism and how to access it: We understand the importance of an effective and expeditious resolution of complaints raised by the users using the products and services offered by the firm. To address the issues of user, we have implemented the Grievance Redressal Mechanism. The process to address the issues, complaints or grievances is mentioned here under:
Whilst all efforts are taken to give the Users the best services to avoid any issues, the Users are informed that they can raise their complaints, if any, in writing. It is expected that the complaint shall contain specific issue or challenges faced. Any ambiguous, vague or anonymous complaints may not be entertained.
Users can write to us at firstname.lastname@example.org for complaints related to the Service. Any complaint through email shall be acknowledged promptly after receipt. All complaints received by email shall be sent from the registered email id of the User, as available on the firm’s records. To determine authenticity, we may ask other particulars like name, registered mobile number, client id etc, if required.
If the User is not satisfied with the resolution received from above channels, or if the User does not hear from us in two weeks, the User can escalate the grievance to the concerned Officer at email@example.com or send correspondence to the below mentioned address:
Concerned Officer (Grievance Redressal)
E-364, Greater Kailash Part-2, Delhi, 110048
The Concerned Officer shall promptly and no later than thirty days from the date of receipt of the grievance, take necessary steps to resolve the grievance. If no further communication is received from the User, upon receiving a response from us regarding their complaint/grievance, within the next ten days, the grievance shall be treated as satisfied & closed.
If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal (https://scores.gov.in/scores/Welcome.html) which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan. Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051.
SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: