Investor Charter

In order to facilitate investor awareness about various activities which an investor deals with while availing the services provided by research analysts, SEBI has developed an Investor Charter for Research Analysts. This Charter is a brief document containing details of services provided to investors, their rights, dos and don’ts, responsibilities, investor grievance handling mechanism and estimated timelines thereof etc., at one single place, in a lucid language, for ease of reference.

As advised in the Circular No. SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0685 Dated December 13, 2021, we bring to the notice of our users the Investor Charter as provided at Annexure- A.

Additionally, all complaints including SCORES complaints, if any received by us are compiled in the Complaint Data as Annexure- B.

ANNEXURE- A

A. Vision and Mission Statements for investors

• Vision: Invest with knowledge & safety.
• Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors

• To publish research report based on the research activities of the RA.
  (M/s Technical Trends is a sole proprietorship of Sudarshan Sukhani who is a SEBI registered Research Analyst (SEBI registration no. INH100000726). The firm provides stock market advisory services only, to clients, through the web and mobile apps by charging subscription fees. Our role is limited to identifying suitable opportunities and communicating the same to clients. We do not manage funds, order placement, or offer any other services.)

• To provide an independent unbiased view on securities.

  (With regard to independent and unbiased view, we affirm that Research analyst or
  his associates:

1. 1. Have not received any compensation from the recommended company in the past twelve months.
   2. Have not managed or co-managed public offerings for the recommended company in the past twelve months.
   3. Have not received compensation for investment banking, merchant banking, or brokerage services from the recommended company in the past twelve months.
   4. Have not received other compensation for products or services from the recommended company in the past twelve months.
   5. Have not received compensation or other benefits from the recommended company or third party in connection with this research report.
   6. The recommended company is or was a client during twelve months preceding the date of distribution of the research report.

The research analyst has not served as an officer, director or employee of the recommended company.
The research analyst has not been engaged in market making activity for the recommended company.
As specified by the Board under any other regulations, all the necessary disclosures have been provided.
Users are advised to visit detailed Disclosures section given in the product.)

• To offer unbiased recommendation, disclosing the financial interests in recommended securities.
  (In the product – disclosures sections, we have disclosed all material information as instructed in clause 19 of Securities And Exchange Board Of India (Research Analysts) Regulations, 2014 about the Research Analyst including details of associates and such other information as is necessary to take an investment decision, including the ownership and material conflicts of interest in recommended securities in detail.We disclose here again that that there is no financial interest in recommended securities and actual/beneficial ownership of one per cent or more, any other material conflict of interest of any kind at the time of publication of the research reports.Users are advised to visit detailed Disclosures section given in the product.)
• We provide research recommendation, based on analysis of publicly available information and known observations.
• We also conduct audit annually in respect of compliances as specified in RA Regulations from a member of recognized institutes.

C. Details of services provided to investors (No Indicative Timelines)

• Onboarding of Clients: We provide research services only, to our clients, through the web and mobile apps by charging subscription fees. Our role is limited to identifying suitable opportunities and communicating the same to clients.
• Disclosure to Clients:

To distribute research reports and recommendations to the clients without discrimination:
(We affirm that all the information including recommendations given in our products is available to every user without any discrimination.)
To maintain confidentiality w.r.t publication of the research report until made available in the public domain:
(We further affirm that we maintain complete confidentiality with respect to publication of research report until made available in the public domain.)

D. Details of grievance redressal mechanism and how to access it

We understand the importance of an effective and expeditious resolution of complaints raised by the users using the products and services offered by the firm. To address the issues of user, we have implemented the Grievance Redressal Mechanism. The process to address the issues, complaints or grievances is mentioned hereunder:

Whilst all efforts are taken to give the Users the best services to avoid any issues, the Users are informed that they can raise their complaints, if any, in writing. It is expected that the complaint shall contain specific issue or  challenges faced. Any ambiguous, vague or anonymous complaints may not be entertained.

Users can write to us at support@technicaltrends.in for complaints related to the Service. Any complaint through email shall be acknowledged promptly after receipt. All complaints received by email shall be sent from the registered email id of the User, as available on the firm’s records. To determine authenticity, we may ask other particulars like name, registered mobile number, client id etc, if required.

If the User is not satisfied with the resolution received from above channels, or if the User  does not hear from us in two weeks, the User can escalate the grievance to the concerned Officer at online@technicaltrends.in or send correspondence to the below mentioned address:

Name: Sudarshan Sukhani
Concerned Officer (Grievance Redressal)
Technical Trends
E-364, Greater Kailash Part-2, Delhi, 110048
Contact: 011-35947740

The Concerned Officer shall promptly and no later than thirty days from the date of receipt of the grievance, take necessary steps to resolve the grievance. If no further communication is received from the User, upon receiving a response from us regarding their complaint/grievance, within the next ten days, the grievance shall be treated as satisfied & closed.

If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal (https://scores.sebi.gov.in ) which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES
facilitates tracking the status of the complaint.

With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan. Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051.

E. Expectations from the investors (Responsibilities of investors)

Do’s

1. Always deal with SEBI-registered Research Analysts.
2. Ensure that the Research Analyst has a valid registration certificate.
3. Check for the SEBI registration number.
4. Refer to the list of SEBI-registered Research Analysts available on the SEBI website.
5. Pay attention to disclosures made in the research reports before investing.
6. Pay your Research Analyst through banking channels only and maintain duly signed receipts.
7. Before buying securities, check the research recommendation provided by your Research Analyst.
8. Ask relevant questions and clear doubts with your Research Analyst before acting on recommendations.
9. Inform SEBI about Research Analysts offering assured or guaranteed returns.

Don’ts

1. Do not provide funds for investment to the Research Analyst.
2. Do not fall prey to luring advertisements or market rumors.
3. Do not get attracted to limited-period discounts or other incentives, gifts, etc., offered by Research Analysts.
4. Do not share login credentials and passwords of your trading and demat accounts with the Research Analyst.